Who We Are
These terms govern your use of ragescaperooms.com and your bookings with Jardine Entertainment LLC, doing business as Ragescape, 1906 Oceanside Blvd, Ste WX, Oceanside, CA 92054. You can reach us at 760-585-5652 or ragescaperooms@gmail.com. By booking with us or using this site, you agree to these terms.
Bookings & Payment
Prices are shown at the time of booking and include everything listed in the session description. Payment is taken when you book. All sales are final — see our No Refund Policy for the full detail, which governs if anything here differs.
Changes & Cancellations
You may reschedule up to 2 hours before your start time. The first two reschedules on a booking are free; after that a $15 change fee applies. If you are not sure when you can come back, you may swap your booking for a gift voucher of equal value to the amount you paid, redeemable at Ragescape with no expiry date.
Inside the 2-hour window, and for no-shows, the booking is forfeited.
Bookings cannot be cancelled online. To cancel, call us at 760-585-5652.
Gift Vouchers
Gift vouchers and gift cards do not expire. Treat your code like cash and keep it somewhere safe — we are not responsible for missing, lost or stolen voucher codes. Vouchers issued by Ragescape are redeemable at Ragescape.
Safety & Waivers
Every guest signs a waiver before taking part. Guests under 18 need a parent or guardian to sign. Closed-toe, closed-heel shoes are required. We may refuse or end a session for anyone who is unsafe, under the influence, or who ignores staff instructions, and no refund is given in that case.
Text Messages (SMS Terms)
If you tick the marketing text box at ragescaperooms.com/text-alerts/ (or the same box on our booking page) and tap Sign up, or text SMASH to (760) 509-2819, you agree to receive recurring automated marketing text messages (exclusive deals and offer alerts) from Jardine Entertainment LLC, doing business as Ragescape. Booking-related texts are sent only when you give us your number for a booking, quote or waiver.
You may receive two kinds of message. Transactional messages — booking confirmations and changes, reminders, one-time verification codes, and price quotes or booking links you have asked us to send — relate to your booking. Marketing messages — exclusive deals and offer alerts — are sent only if you gave express consent, at approximately 2–4 messages per month.
Marketing messages: about 2 to 4 per month. Transactional message frequency varies with your bookings. Message and data rates may apply. Consent to receive marketing texts is not a condition of any purchase.
Reply STOP to any message to unsubscribe, or HELP for help. You can also call us at 760-585-5652. Opting out of texts will not affect your bookings or any email you have signed up for.
Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
Privacy
How we collect, use and protect your information is set out in our Privacy Policy.
Changes to These Terms
We may update these terms from time to time. When we do, we will revise the Last Updated date at the top of this page. Continuing to book with us after a change means you accept the updated terms.